Terms of service
Overview
Welcome to D.E.M Interior & Labels! The terms “we”, “us” and “our” refer to D.E.M Interior & Labels. D.E.M Interior & Labels operates this store and website, including all related information, content, features, tools, products and services to provide you with a tailored shopping experience (the “Services”). D.E.M Interior & Labels is powered by Shopify Inc., Shopify Commerce Singapore Pte. Ltd or Shopify International Limited, depending on where D.E.M Interior & Labels is located, which enables us to provide the Services to you.
The terms and conditions below, together with all policies referenced in them (these “Terms of Service”), describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you must not use or access our Services. These Terms of Service do not limit any rights you may have under applicable consumer protection laws or any other statutory rights that cannot be waived.
1. Access and account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependants to use the Services on devices you own, purchase or manage. To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping information. You represent and warrant that all information you provide in our stores is accurate, current and complete and that you have all necessary rights to provide this information. You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to another person.
2. Our products
We have made every effort to present our products and services as accurately as possible in our online stores. However, please note that the colours or appearance of products may differ from how they appear on your screen because of the type of device you use to access the store and your device’s settings and configuration. We do not guarantee that the appearance or quality of products or services you purchase will meet your expectations or be identical to what is illustrated or rendered in our online stores. All product descriptions are subject to change at any time, without notice and at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product we offer to any person, geographic region or jurisdiction on a case-by-case basis.
3. Orders
When you place an order, you make an offer to purchase and authorise us and our payment processors to charge the total amount of your order to your selected payment method. D.E.M Interior & Labels reserves the right to accept or refuse your order for any reason and at its discretion, subject to applicable law. Your order is not accepted until D.E.M Interior & Labels confirms its acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as D.E.M Interior & Labels may not be able to accommodate cancellation requests once an order is accepted. If we do not accept, modify or cancel an order, we may attempt to notify you by contacting the email address, billing address and/or phone number provided when the order was placed. Your purchases are subject to returns or exchanges only in accordance with our Return and Refund Policy. This does not limit any rights you may have under applicable law. You represent and warrant that your purchases are intended for personal or household use and not for commercial resale or export.
4. Prices and billing
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect when the order is placed and will appear in the order confirmation email. Unless expressly stated otherwise, displayed prices do not include taxes, shipping, handling or customs or import charges. Prices displayed in our online stores may differ from those offered in physical stores or in online or other stores operated by third parties. We may, from time to time, offer promotions on the Services that may affect pricing and are governed by terms and conditions separate from these Terms of Service. If the terms of a promotion conflict with these Terms of Service, the promotion terms will prevail. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so we can complete your transactions and contact you as needed. You represent and warrant that (1) you are authorised to use the payment method you provide, (2) the information you provide for that payment method is true, accurate and complete, (3) charges incurred by you will be honoured by your payment method provider, and (4) you will pay charges incurred by you at the displayed prices, including shipping and handling charges and all applicable taxes, if any.
5. Shipping and delivery
Unless stated otherwise, we disclaim liability for shipping and delivery delays. All shipping times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing or events beyond our control. To the fullest extent permitted by applicable law, title and risk of loss transfer to you when we hand the products to the carrier, unless applicable law provides otherwise. We are not responsible for delays or failures caused by events beyond our reasonable control, including customs or carrier delays, natural disasters, severe weather, labour disputes, supply shortages, power or telecommunications outages, cyber incidents, government actions or other similar events. See our Shipping Policy for further details.
6. Intellectual property
Our Services, including without limitation all trademarks, brands, text, images, graphics, product reviews, videos and audio files, are the property of D.E.M Interior & Labels, its affiliates or its licensors, and are protected by US and foreign trademark, copyright and other intellectual property laws. Likewise, product listings are managed and owned by D.E.M Interior & Labels. The purchase or delivery of a product does not grant or confer any intellectual property rights, including any patent, copyright, trademark or other proprietary rights, in or to the product, its design, software or underlying technology. All such rights remain exclusively with D.E.M Interior & Labels or the original rights holder. These Terms authorise you to use the Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any materials from the Services without our prior written consent. Except as expressly provided here, nothing in these Terms of Service grants or should be interpreted as granting you a licence or other rights under any patent, trademark, copyright or other intellectual property of D.E.M Interior & Labels, Shopify or any third party. Unauthorised use of the Services may violate applicable intellectual property or other laws. All rights not expressly granted here are reserved by D.E.M Interior & Labels.
The names, logos, product and service names, designs and slogans of D.E.M Interior & Labels are trademarks of D.E.M Interior & Labels or its affiliates or licensors. You must not use these marks without the prior written permission of D.E.M Interior & Labels. The Shopify name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans appearing on the Services are trademarks of their respective owners.
7. Optional tools
We may provide you with access to customer tools offered by third parties as part of the Services, which we do not monitor, control or have any input into. You acknowledge and agree that we provide access to these tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without any endorsement. We disclaim any liability arising from or related to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve the terms on which the tools are provided by the relevant third-party provider(s). In the future, we may offer new features through the Services, including the release of new tools and resources. These new features will also be considered part of the Services and will be subject to these Terms of Service.
8. Third-party links
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including any embedded third-party functionality. We are not required to examine or evaluate the content or accuracy of third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk. We are not responsible for harm or damage related to your access to third-party websites or your purchase or use of products, services, resources or content on any third-party website. Please read third-party policies and practices carefully and ensure you understand them before engaging in a transaction. Claims, complaints, concerns or questions about third-party products and services should be directed to the relevant third party.
9. Relationship with Shopify
D.E.M Interior & Labels is powered by Shopify, which enables us to provide the Services to you. When you use the Services, your device communicates with Shopify’s systems to provide the Services. Section 10 explains how Shopify uses and processes information from these interactions. However, all sales and purchases you make in our store are conducted directly with D.E.M Interior & Labels. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and D.E.M Interior & Labels, including any injury, damage or loss resulting from the purchase of products and services. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with D.E.M Interior & Labels.
10. Privacy Policy
Our Privacy Policy explains how we may collect, use and disclose certain personal information from your use of the Services. By using the Services, you acknowledge that you have read that Privacy Policy. Because the Services are hosted by Shopify, as you browse and interact with the Services, Shopify collects, uses, processes and stores information about your access to and use of the Services, including information about your transaction. Shopify may use this information for purposes including, without limitation, providing, securing and improving the Services; processing transactions; and preventing fraud on this website and other Shopify-powered websites. Information collected when you visit or use the Services, including automatically collected information about your browsing activity, will be transmitted to and shared with Shopify and with third parties that may be located in countries other than your country of residence, to provide services to you. See our Privacy Policy and Shopify’s Privacy Policy for more details on how we, Shopify and our partners use your personal information.
11. Feedback
If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content, collectively “Feedback”, you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium and for any purpose, including commercial use. For example, we may use our rights under this licence to operate, provide, evaluate, enhance, improve and promote the Services and to fulfil our obligations and exercise our rights under the Terms of Service. You also represent and warrant that (1) you own or hold all necessary rights to all Feedback; (2) you have disclosed any compensation or incentives received in connection with submitting Feedback; and (3) your Feedback will comply with these Terms of Service. We are not and will not be under any obligation (a) to keep your Feedback confidential; (b) to pay compensation for your Feedback; or (c) to respond to your Feedback. We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene or otherwise objectionable, or that infringes any party’s intellectual property or these Terms of Service.
You agree that your Feedback will not violate any third-party right, including copyright, trademark, privacy, personality or any other personal or proprietary right. You further agree that your Feedback will not contain defamatory, unlawful, abusive or obscene material, or any computer virus or other malware that could in any way affect the operation of the Services or any related website. You must not use a false email address, pretend to be someone other than yourself or mislead us or third parties about the origin of any Feedback. You are solely responsible for any Feedback you provide and its accuracy. We assume no responsibility for Feedback posted by you or any third party.
12. Errors, inaccuracies and omissions
Occasionally, information on or in the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate, including after an order has been submitted. If we cancel an order after payment has been collected, we will issue any refund required by applicable law.
13. Prohibited uses
13.1 You may access and use the Services only for lawful purposes. You must not access or use the Services, directly or indirectly: (a) for unlawful or malicious purposes; (b) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (c) to infringe or violate our intellectual property rights or those of others; (d) to harass, abuse, insult, injure, defame, slander, disparage, intimidate or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or reuse any material that does not comply with these Terms of Service; (g) to transmit or procure the sending of advertising or promotional material, including junk mail, chain letters, spam or similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in other conduct that restricts or inhibits anyone’s use or enjoyment of the Services or that, as determined by us, could harm D.E.M Interior & Labels, Shopify or users of the Services or expose them to liability.
13.2 You also agree not to: (a) upload or transmit viruses or any other malicious code that will or could be used in a manner that affects the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services; (c) collect or track others’ personal information; (d) spam, phish, pharm or pretext the services; (e) use robots, spiders, scraping, data gathering and extraction tools, automatic devices or processes, AI tools such as agentic AI, or automated or manual means to access the Services; or (f) interfere with, circumvent or evade security or authorisation features, robot exclusion headers or other measures we use to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
14. Agents
14.1 This section (“Agent Terms”) applies if you use, authorise, permit or cause an Agent to be deployed to access, use or interact with any of the Services. An “Agent” means any software or service that acts autonomously or semi-autonomously on behalf of or at the direction of a person or entity and that may run on a person’s behalf or using their device without direct supervision.
14.2 No Agent may access, use or interact with the Services unless it identifies itself at all times and operates in strict accordance with the requirements of section 14.4 below. No Agent may access, use or interact with the Services if we have asked the Agent to refrain from accessing, using or interacting with any service.
14.3 We may limit, including through technical measures, whether and how an Agent accesses, uses and interacts with the Services.
14.4 Agents must: (a) in all HTTP/HTTPS requests, indicate that the request originates from an Agent and disclose the Agent’s name by including “Agent/[agent name]” in the request’s user-agent string; (b) not conceal or obscure that access, use or interactions originate from an Agent, for example by (i) mimicking human behaviours and interaction patterns or (ii) completing or bypassing captchas or measures intended to distinguish computer use from human use; (c) truthfully respond to any question or prompt seeking to determine whether interactions originate from a human or a computer; and (d) not circumvent or evade any measure intended to block, limit, modify or control how Agents access, use or interact with the Services.
15. Termination
We may terminate this agreement or your access to the Services or any part of them at our sole discretion, at any time and without notice, and you remain liable for all amounts due up to and including the termination date. The following sections will continue to apply after termination: Intellectual property, Feedback, Termination, Disclaimer of warranties, Limitation of liability, Indemnification, Severability, Waiver; entire agreement, Assignment, Governing law, Privacy Policy and any other provision that by its nature should survive termination.
16. Disclaimer of warranties
The information presented on or through the Services is made available solely for general information purposes. We do not warrant its accuracy, completeness or usefulness. Any reliance you place on such information is strictly at your own risk. We disclaim all liability arising from reliance placed on such material by you, any other visitor to the Services or anyone who may be informed of its content.
EXCEPT AS EXPRESSLY STATED OTHERWISE BY D.E.M Interior & Labels, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT OR REPRESENT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW DISCLAIMERS OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
17. Limitation of liability
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT SHALL D.E.M Interior & Labels, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, REVENUE, SAVINGS, DATA, REPLACEMENT COSTS OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT OBTAINED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING BUT NOT LIMITED TO ERRORS OR OMISSIONS IN ANY CONTENT, OR LOSS OR DAMAGE OF ANY KIND RESULTING FROM USE OF THE SERVICES OR ANY CONTENT OR PRODUCT POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. NOTHING IN THESE TERMS OF SERVICE EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
18. Indemnification
You agree to indemnify, defend and hold harmless D.E.M Interior & Labels, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from all losses, damages, liabilities or claims, including reasonable legal fees, payable to a third party and related to or arising from (1) your breach of these Terms of Service or the documents they incorporate by reference; (2) your violation of any law or third-party rights; or (3) your access to and use of the Services. We will notify you of any claim subject to indemnification, provided that failure to notify you promptly will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such a claim at your expense, including the choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent, which must not be unreasonably withheld. You will cooperate in defending indemnified claims, including by providing relevant documents.
19. Severability
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision will nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable part will be deemed severed from these Terms of Service. This determination will not affect the validity and enforceability of the remaining provisions. Nothing in these Terms limits any rights you may have under applicable consumer protection or other laws that cannot be waived by contract. If any part of these Terms conflicts with those rights, those rights will prevail.
20. Waiver; entire agreement
Failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision. These Terms of Service and any policies or operating rules we have posted on this site or regarding the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding all prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including without limitation all previous versions of the Terms of Service. Any ambiguity in interpreting these Terms of Service must not be construed against the drafting party.
21. Assignment
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so will be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without obtaining your consent or notifying you.
22. Governing law
These Terms are governed by the laws of the jurisdiction where D.E.M Interior & Labels has its head office or is incorporated, without regard to conflict-of-laws principles. You and D.E.M Interior & Labels agree to the jurisdiction and venue of courts located in that jurisdiction, except where prohibited by applicable law. You and D.E.M Interior & Labels consent to the venue and personal jurisdiction of those courts. Nothing in this section limits any rights you may have to bring claims in your local courts or rely on mandatory laws applicable in your place of residence.
23. Translations
The Terms of Service may be available in languages other than English. If there is any inconsistency or conflict between these English Terms of Service and Terms of Service available in another language, the most recent English version of the Terms of Service will prevail. Any dispute arising from these Terms of Service will be resolved in English, unless otherwise determined by D.E.M Interior & Labels acting at its sole discretion or required by applicable law.
24. Headings
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
25. Electronic communications
By using the Services or placing an order, you agree that we may send you transactional and service-related communications electronically, including by email, through an account notice or by posting on the Services. These communications may relate to your orders, account, purchases, returns, these Terms of Service or other matters related to the Services. You are responsible for keeping your contact details up to date.
26. Changes to the Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes on our website. You are responsible for periodically checking our website for changes. We will notify you of material changes to these Terms of Service in accordance with applicable law, and those changes will take effect on the date stated in the notice. By continuing to use or access the Services after changes to these Terms of Service are posted, you signify your acceptance of those changes.
27. Contact details
Questions about the Terms of Service should be sent to contact@deminteriorlabels.com.
Our contact details are published in our Contact Information Policy.